Research and development

 

1.For our company is really important to make a type of survey after the service to control the quality of the service, in order to satisfy the following aspects:

 

• Service

• Delivers in the shortest time

• Customer focus

 

2. In the other hand, we also search to take decisions based on our customers information, getting basic information that let us improve our service with:

 

• Focus on costumer behavior

• Qualifying our service at the deliver moment

 

3. Out R&D plan:

 

• Contract R&D in a independent agencies.

• Invest the 1.4% of our income in research and development

• Keep updated with the last technologies on cleaning services to have the opportunity to give every time the best service

 

R&D STREGHTS

 

• Update online platform in the website

• Fast an effective service

• Availability of the service

 

R&D WEAKNESS

 

• The service have to be in constantly changing because the technology changes fast

• Restricted coverage for delivery

 

Research and development audit

 

• The organization have difficulties with the R&D because we have an external contract with independent agencies.

• We used the outside R&D in order to search cost-effective, the reason is that the organization is basically starting so we have to get good prices.

• Our R&D personnel is not a masive factor in our industry, because we have just few employees until the organization grows, but nevertheless our few employees know the strengths and weaknesses of our organization.

• In terms of R&D resources, they are allocated effectively in our organization, the R&D plan integrates and coordinates the organization, and for a good performance it requires information and experiencie, but our organization is small, in terms that we got few employees and we are starting from the bottom.

• The organization plans to have a good technology and computers system for the management of the information, in order to offer an excellent online web page and platform for the requests of our customers.

• The basis of our R&D plan is to stablish and effective communication between R&D and our top manager, in order to keep our few employees updated with the organization innovations.