Management

The five functions of managemente are planning, organizing, motivating, staffing and conrolling.

Planning

Planning consists of all those managerial activities related to preparing for the future. Including specific task such as forecasting, establishing objectives, devising strategies, developing policies and setting goals.

Long term objectives:

Specific result that an organization achive in pursuit of its mission

By the year 2019 we want to expand our service to the whole country ( in the principal cities of almost every department within the country).
Increase the technological equipment in order to not just satisfy our customer, but delight them with our house keeping service.
To be considered by the 2018 as one of the organizations with the most inspiring service culture, translating our culture to our customers to increase their quality lifes and develop a better world.
By the year 2021 we will to expand to another countries within the Latin American market.
By the year 2020 we want to be considered as one of the best organazations to work for, protecting our employees and treating every one as a in whole family.

2. Annual objectives

Short term milestones that the organization must achieve to reach the long term objectives.

Have the loyalty of a 40% of our total customers.
Increase the housekeeping market share of our service in a 25%.
Increase the net return captured by the company from its customers in a 10%.
Improve customer satisfaction in a 30%.
To increase capacity, knowledge and testing personal methods to provide the best customer service.
Increase up to 7 housekeeping employees.
Create 1 strategic alliances with other companies ( competidors) within the industry in order to coevolve success and generate competitive advantages.
Increase in a 40% the employee satisfaction level within the company, from the perspective of our customers , managers and fom the employees as a whole.
Increase percentage earnings of our managers in a 10%
Increase net sales in a 30%.
Increase the capital budgeting in a 20% destined towards current capabilities in order to increase effectiveness
Get 5 strategic partnerships with other companies to increase efficiency and effectiveness through the whole value delivery chain. ( suppliers).
Reduce in a 20% inventory costs of tools, and equipment necessary to perform the housekeeping service.

3. Strategies

Means by which long term obojectives will be achieved.

To generate and develop an inspiring services culture by increasing communication and the flow energy.
Manage and use different sources of information (surveys, focus groups, mails, interviews , among others) in order to monitor and control external information that reduces uncertainty and promotes a proactive behavior.
Increase partnerships with the best suppliers in order to increase technological equipment.
Develop new jobs in the organization like the Chief Information Officer or the Chief Technology officer that increases effectiveness in while managing information.
Foment the right values, beliefs, and cultural products that orient our culture towards an enriching family culture.
Make appropriate and extensive training sessions with employees, with the purpose of developing the best housekeeping customer service.
Establish new information systems that recollect external information of current and possible markets to increase customer service, reduce uncertainty and enter to potential markets.
Contract publicity agencies that seek to promote our organization to different cities through different channels.
Manage the distribution channels and transportation of our own service, to increase efficiency and provide the best housekeeping service.
Contract any develop alliances with external Research and Development institutions or organisms that targets and looks for new trends, customer´s needs and wants changes and specifications on what they expect about the service in order to increase delightment and develop profitable relationships in return.
Continuously monitor and gather external and internal information to develop appropiate forecast and models that reduce uncerainty, complexity and take advantage of our internal strenghts coupled with external opportunities to create competitive advantage.

Management, planning, long term ojectives, annual objectives,strategies,organizing,motivating,staffing and controlling introduction was developed according to Chapter 4 The Internal Assessment taken from:

David, F. (2011). Strategic Management: Concept & Cases (15th ed.pp 100-104). Florence, United States : Pearson

Motivating Employees

ORGANIZING

Organizing focuses on defining the charges for which the company will be composed, to determine whodoes what and who reports to whom. Must be defined in organizing the work specialization, departments, and authority. To finally create a clear organizational structure, where the span of control is defined, a chain of command is created and Jobs are designed, defined and analyzed.

Being in a small and new company, we need to minimize costs to the maximum to avoid losses in the future by incurring unnecessary costs. Therefore we will start with a simple organizational structure, this will not consist of many levels and either of many divisions. Because the service that we are going to sold is clearly focused on a specific sector in the city and is only going to provide in homes.

General manager

Customer service manager

Internal and external factors that stimulate desire and energy in people to be continually interested and committed to a job, role or subject, or to make an effort to attain a goal.

Motivation results from the interaction of both conscious and unconscious factors such as the (1) intensity of desire or need, (2) incentive or reward value of the goal, and (3) expectations of the individual and of his or her peers. These factors are the reasons one has for behaving a certain way. An example is a student that spends extra time studying for a test because he or she wants a better grade in the class.Read more: http://www.businessdictionary.com/definition/motivation.html#ixzz3lv9ah1AH

Fuente: http://www.businessdictionary.com

Staffing activities are centered on personnel or human resources managment. Included are wage and salary administration, employee benefits, interviewing, hiring, firing, training, managment development, employee safety, affirmative action, equal employment opportuniy, grievance procedures, and public relations.

Wages: The organization will take into account the natíonal mínimum wage. However the salary that was assigned to each employee will vary according to their work experience, skills and profesional level.

Employee´s benefits: Its is important to know each of the employees, in order to know their necessities. Thats why the organization provide to every employee a health insurance, performance benefits, flexible working hours, overtime pay and vacation time in order to work in a appropriate way.

Hiring: For our Company it is important to have a staff with the skills and capabilities that are required in order to provide a quality service . Before we start the process of hiring, we would publish a job description profile in order to start looking for candidates. As soon as we get candidates for the job, we proceed to and interview in order to know about the employee and for them to get know about the oganization. When the employee is hired, we proceed to negociate the job offered to make sure it is under our Budget. Lastly we will perform a training according to the área, then we will evaluate the performance and make sure that everything is working properly.

Training: This is a a important process for the Company because once the employee is hired it is necessary to provide a full training on the area through workshops offered by public entities of government in this way the employee is fully trained and can develop the work properly.

Firing: The company incurs dismissal when the manager sees it necessary, as is in the case that an employee has committed a lack and it has led to a process the manager will take the corrective measures. Also the company may also go to dismissal if the budget requires ,and this leads to a reduce of employees.

Staffing

Refers to all those managerial activities directed toward ensuring that actual results are consistent with planned results. Key areas of concern include quality control, financial control, sales control, inventory control, rewards and sanctions.

Controlling

Quality

We will measure the quality of our service as a cleaning company through satisfaction surveys given to our customers by different means such as paper or by the website. These will show the strengths and weaknesses that our firm has regarding the quality of service given to customers; when we receive such data, a feedback will be held, we will review if the survey results point to where we are going with respect to the objectives and strategies of our company. If there are recurring failures managers of the company will take appropriate corrective decisions.

Financial Control

The income statement and the balance sheet will give us the accuracy of our gains and losses. These documents will give us the precise information of the finances in our company, with this information, we will be able to analyze the efficiency and effectiveness of our financial policies, also it is a way to see if the financial objectives are being accomplished taking into account our mission statement.

Inventory Control

For our inventory control we will have a sheet with specific items that will be used during the household cleaning service. The items will be checked by an employee when they arrive and the state in which the item arrived. We will do this in order to ensure the quantity and quality of the products we are using to provide our cleaning services.

Rewards

It is important to our company to know how to recognize our employees’ work. For that, we will give them bonuses and prizes. In order to know the performance of our employees, internal evaluations will be done, and according to the results of such evaluations, we are going to decide whether if an employee deserves to be rewarded.

1. We will have in our platform the birthday of each employee, this so that the employee receives a gift from the company and likewise recognizes their importance within the company.
2. Employees will be aware of any changes within the company, such as cleaning protocols, new clients, etc. This so employees know everything about the company in your workspace.
3. We will be having respective annual celebration events. Such as Halloween, Christmas, Love and Friendship, etc. So that employees in important dates come out of the monotony, this also cheers up the employee.
4. Monthly we will be analyzing the performance of each employee in his work and for those who stand out from the others will be rewarded with a gift voucher or discount to some warehouse. This will be taken from customer service surveys.
5. Training will be granted for employees to improve the cleaning process and expand the area of knowledge. In every six months the employee will improve and gain more knowledge about the adjustments to the company.
6. There will be a part of the week where employees will be heard and advised for any of their problems, this so that the employee maintains optimal attitude in their performance of work. A happy employee should be reflected in your home and at work.
7.Monthly there will be a limit of houses goal for employees, if the employee accomplish this goal they will be rewarded with commissions. Employees will have a economically benefit if they manage to exceed the limit number of houses set monthly

Management

The five functions of managemente are planning, organizing, motivating, staffing and conrolling.

Planning

Long term objectives:

Specific result that an organization achive in pursuit of its mission

By the year 2019 we want to expand our service to the whole country ( in the principal cities of almost every department within the country).

Increase the technological equipment in order to not just satisfy our customer, but delight them with our house keeping service.

To be considered by the 2018 as one of the organizations with the most inspiring service culture, translating our culture to our customers to increase their quality lifes and develop a better world.

By the year 2021 we will to expand to another countries within the Latin American market.

By the year 2020 we want to be considered as one of the best organazations to work for, protecting our employees and treating every one as a in whole family.

2. Annual objectives

Short term milestones that the organization must achieve to reach the long term objectives.

Have the loyalty of a 40% of our total customers.

Increase the housekeeping market share of our service in a 25%.

Increase the net return captured by the company from its customers in a 10%.

Improve customer satisfaction in a 30%.

To increase capacity, knowledge and testing personal methods to provide the best customer service.

Increase up to 7 housekeeping employees.

Create 1 strategic alliances with other companies ( competidors) within the industry in order to coevolve success and generate competitive advantages.

Increase in a 40% the employee satisfaction level within the company, from the perspective of our customers , managers and fom the employees as a whole.

Increase percentage earnings of our managers in a 10%

Increase net sales in a 30%.

Increase the capital budgeting in a 20% destined towards current capabilities in order to increase effectiveness

Get 5 strategic partnerships with other companies to increase efficiency and effectiveness through the whole value delivery chain. ( suppliers).

Reduce in a 20% inventory costs of tools, and equipment necessary to perform the housekeeping service.

3. Strategies

Means by which long term obojectives will be achieved.

To generate and develop an inspiring services culture by increasing communication and the flow energy.

Manage and use different sources of information (surveys, focus groups, mails, interviews , among others) in order to monitor and control external information that reduces uncertainty and promotes a proactive behavior.

Increase partnerships with the best suppliers in order to increase technological equipment.

Develop new jobs in the organization like the Chief Information Officer or the Chief Technology officer that increases effectiveness in while managing information.

Foment the right values, beliefs, and cultural products that orient our culture towards an enriching family culture.

Make appropriate and extensive training sessions with employees, with the purpose of developing the best housekeeping customer service.

Establish new information systems that recollect external information of current and possible markets to increase customer service, reduce uncertainty and enter to potential markets.

Contract publicity agencies that seek to promote our organization to different cities through different channels.

Manage the distribution channels and transportation of our own service, to increase efficiency and provide the best housekeeping service.

Continuously monitor and gather external and internal information to develop appropiate forecast and models that reduce uncerainty, complexity and take advantage of our internal strenghts coupled with external opportunities to create competitive advantage.